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Security
At American Furniture Galleries, LLC. Our customer privacy and security are our number one priority. Every online transactions are processed with the secure server software (SSL). We use the best secure server software that available today. All your personal data that you share with us will be encrypted.
Warranty
Upon receiving your merchandise, please inspect your order immediately. If your merchandise was shipped to you by motor freight, please inspect the package for visible damage before the carrier leaves and make any notes on the Bill of Landing (also called Delivery Receipt). In the unlikely case that you receive a damaged merchandise or wrong merchandise due to shipping errors, please contact our Customer Service Department at 480-786-3366. We will arrange replacement to you at no cost.
Manufacturing defects in materials and workmanship are warranty for a period of one year from the date of purchase.
American Furniture Galleries also offers exclusive protection plans that can cover from one year to five years up to $50,000. We highly recommend you to take advantage of this offer.
Shipping & Handling
Unless there is a promotion, shipping charge is vary depend on the location of your shipping address. American Furniture Galleries believes this is the best way to save our customers’ money rather included in our prices and called it “FREE SHIPPING”. Shipping cost will be calculated at the time of check out.
For local delivery, a flat fee of $65 charge will be made for each delivery and setup. Our skillful delivery team will take every caution to assemble and place your furniture in the location that you want. Accessories and mirror hangings are not covered as to protect customer from damage of water pipes and electrical wires from without knowing. Your merchandise will generally be delivered between 10 am to 8 pm or until the delivery trucks are totally unloaded. Prior to delivery of one or two days, our warehouse will contact you to schedule an appointment.
For online customers of more than 200 miles radius from one of our locations, we usually ship out within 24 – 48 hours after your purchase confirmation and customers normally receive merchandise between 2-3 weeks. Before delivery, the Truck Freight Carriers are expected to call you to schedule an appointment. Please plan to be home to accept your order as a second delivery may cost you additional fee based on the carriers. Delivery from Truck Freight Carriers only delivers to your curbside. You may plan additional helps to carry your furniture inside.
Pickups
Pickups can be arranged at our local American Furniture Galleries distribution center in your area. Pick up hours are Monday through Saturday, 11 am to 7 pm. Generally, you will be on your way within 30 minutes; however, during busy periods, it may take longer. American Furniture Galleries will assist, but is not responsible for securing furniture on your vehicle. We do not supply pads or ties. For better merchandise protection, we suggest you do not unwrap, unpack the merchandise until you get home. If concealed damage is discovered, please call our Customer Service Department. American Furniture Galleries will not assume responsibility for merchandise damaged or lost during transportation.
Cancellation
Online orders generally can be cancelled within 24 hours after purchase with free of charge. After 24 hours, as our truck has left our main warehouse in California, a 20% restocking fee will be charge to your purchase. Custom or special order is non-refundable.
Return
If you wish to return your purchase after it has been delivered, you must contact our Online Customer Service Department at 480-786-3366 no later than 48 hours after you receive the merchandise. American Furniture Galleries must approve all returns with an RMA number.
Returns will only be accepted if the merchandise is returned back to our warehouse undamaged in its original condition and in its original packaging. A 30% restocking fee will be applied. Custom or special order is non-refundable. No credits in any case will be given for delivery charges, protections or used bedding.
Availability
Your order is reviewed for accuracy and verified with the distributor as soon as it is received. In cases where distributor/freight company informs us of changes in availability, you will be notified as soon as possible. Such information can cause delays in your estimated shipping time. American Furniture Galleries is not responsible for such changes in availability or for any other inadvertent errors on our site.
Damage claim
Please mark on the Bill of Landing "DAMAGED" before signing. We may not be able to process damaged claim without the Bill of Landing marked "DAMAGED". Take a few photos of the damaged merchandise or the damaged box as our Manufacturers may ask for verification. DO NOT REFUSE the shipment! All damaged merchandise claims must be filed with our customer service department within 48 hours of the receipt of your order or we may not be able to replace your merchandise. We reserve the right to re-ship, repair or fully refund any piece of merchandise. It will be at American Furniture Galleries's discretion to have a professional furniture medic inspect damaged merchandise to determine whether the item in question will be repaired or returned.
Order Refusal
Should you choose to refuse your order at the point of delivery, or if a delivery attempt is made following a confirmed delivery date and arrangements have not been made for the order to be received, you will be subject to all shipping charges actually incurred (not the discounted or free shipping charge on our website) during the delivery process to you, and back to our warehouse. A 30% restocking fee will be applied if the merchandise is returned. Custom/Special order is not refundable.
Errors
Although the information on this site has been checked for accuracy, occasionally errors and omissions occur and are subject to correction.
Sale Prices
Sale prices are offered to our customers for a limited time and on specific merchandise. Sale prices are not applicable to prior purchase. Online sale prices cannot be combined/mixed with in-store offers. Vice Versa.
Policy Changes
If we decide to change our Privacy Policy, in whole or in part, we will inform you by posting a notice on our Web Site. Those changes will go into effect on the date posted in the notice. The new policy will apply to all current and past users of our Web Site and will replace any prior policies that are inconsistent.
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