Terms and Conditions
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Security At American Furniture Galleries, LLC. Our customer privacy and security are our number one priority. Every online transactions are processed with the secure server software (SSL). We use the best secure server software that available today. All your personal data that you share with us will be encrypted. Product Information While American Furniture Galleries, LLC (“AFG”) strives to provide accurate and up-to-date product information on the Site, AFG does not warrant that product descriptions, photographs, images, colors, dimensions, specifications, pricing, availability, or other product-related information is accurate, complete, current, or error-free. Product images are provided for illustrative purposes only. Actual products may vary in color, finish, texture, wood grain, pattern, dimensions, configuration, or other characteristics due to natural material variations, manufacturing processes, lighting, photography, screen/display settings, or manufacturer updates. Such variations do not necessarily constitute a product defect. Manufacturers may modify product designs, materials, specifications, finishes, or components without prior notice. AFG reserves the right to correct typographical errors, inaccuracies, or omissions and to modify or update product information, pricing, availability, or specifications at any time without prior notice. If a product is mistakenly listed with incorrect pricing, specifications, or other material information, AFG reserves the right, to the extent permitted by applicable law, to refuse or cancel any affected order, including after an order has been submitted. Disclaimer of Warranties To the fullest extent permitted by applicable law, American Furniture Galleries, LLC (“AFG”) provides this website, its content, and information concerning products and services on an “AS IS” and “AS AVAILABLE” basis, without warranties or representations of any kind, either express or implied. AFG makes reasonable efforts to provide accurate and current information but does not warrant that product descriptions, photographs, colors, finishes, dimensions, specifications, pricing, availability, or other content on the website will be accurate, complete, reliable, current, or error-free. Product photographs and images are provided for illustrative purposes. Actual products may vary from images displayed on the website due to lighting, photography, screen or monitor settings, manufacturing processes, and variations inherent in natural materials. Wood grain, knots, color, stain, stone, marble, leather, fabric, texture, pattern, and other natural or manufactured characteristics may vary from piece to piece. Such normal variations do not necessarily constitute defects. Manufacturers may change product designs, materials, dimensions, finishes, specifications, or components without prior notice. AFG reserves the right to correct errors or omissions and update product information at any time. To the fullest extent permitted by law, AFG disclaims all express or implied warranties relating to the website and its content, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Nothing in these Terms is intended to disclaim or limit any warranty or consumer right that cannot legally be excluded or limited. Limitation of Liability To the fullest extent permitted by applicable law, AFG and its members, managers, officers, employees, affiliates, agents, and service providers shall not be liable for any indirect, incidental, special, exemplary, punitive, or consequential damages arising from or relating to your access to, inability to access, or use of the website or its content. AFG does not warrant that the website will operate continuously, securely, or without interruption or error, or that the website or its servers will be free from viruses or other harmful components. These limitations apply regardless of the legal theory upon which liability is asserted, whether based on contract, tort, negligence, strict liability, or otherwise, and even if AFG has been advised of the possibility of such damages. Some jurisdictions do not permit the exclusion of certain warranties or the limitation or exclusion of certain damages. Accordingly, some of the above limitations may not apply to you. In those jurisdictions, AFG’s liability will be limited to the maximum extent permitted by applicable law. Shipping & Handling Unless there is a promotion, shipping charge is vary depend on the location of your shipping address. American Furniture Galleries believes this is the best way to save our customers’ money rather included in our prices and called it “FREE SHIPPING”. Shipping cost will be calculated at the time of check out. For local delivery, a flat fee of $99 charge will be made for each delivery and setup. Our skillful delivery team will take every caution to assemble and place your furniture in the location that you want. Accessories and mirror hangings are not covered as to protect customer from damage of water pipes and electrical wires from without knowing. Your merchandise will generally be delivered between 10 am to 8 pm or until the delivery trucks are totally unloaded. Prior to delivery of one or two days, our warehouse will contact you to schedule an appointment. For online customers of more than 200 miles radius from one of our locations, we usually ship out within 24 – 48 hours after your purchase confirmation and customers normally receive merchandise between 2-3 weeks. Before delivery, the Truck Freight Carriers are expected to call you to schedule an appointment. Please plan to be home to accept your order as a second delivery may cost you additional fee based on the carriers. Delivery from Truck Freight Carriers only delivers to your curbside. You may plan additional helps to carry your furniture inside. Pickups Pickups can be arranged at our local American Furniture Galleries distribution center in your area. Pick up hours are Monday through Saturday, 11 am to 7 pm. Generally, you will be on your way within 30 minutes; however, during busy periods, it may take longer. American Furniture Galleries will assist, but is not responsible for securing furniture on your vehicle. We do not supply pads or ties. For better merchandise protection, we suggest you do not unwrap, unpack the merchandise until you get home. If concealed damage is discovered, please call our Customer Service Department. American Furniture Galleries will not assume responsibility for merchandise damaged or lost during transportation. Cancellation Online orders can be cancelled within 24 hours from the Time and Date of the Purchase with free of charge. Example: The order is placed on Jan 1st, 2026 at 1:00 PM PST. You have the right to cancel your order until Jan 2nd, 2026 at 1:00 PM PST. If you cancel your order after 24 hours, you will be entitled to a refund minus a 20% return restocking fee and all shipping fees associated with your order. Custom or special order is non-refundable. Return / Refused Shipments If you wish to return/refuse your purchase after it has been delivered, you must contact our Online Customer Service Department at 480-786-0777 no later than 48 hours after you receive the merchandise. American Furniture Galleries must approve all returns with an RMA number. Availability Your order is reviewed for accuracy and verified with the distributor as soon as it is received. In cases where distributor/freight company informs us of changes in availability, you will be notified as soon as possible. Such information can cause delays in your estimated shipping time. American Furniture Galleries is not responsible for such changes in availability or for any other inadvertent errors on our site. Damage claim Please mark on the Bill of Landing "DAMAGED" before signing. We may not be able to process damaged claim without the Bill of Landing marked "DAMAGED". Take a few photos of the damaged merchandise or the damaged box as our Manufacturers may ask for verification. DO NOT REFUSE the shipment! All damaged merchandise claims must be filed with our customer service department within 48 hours of the receipt of your order or we may not be able to replace your merchandise. We reserve the right to re-ship, repair or fully refund any piece of merchandise. It will be at American Furniture Galleries's discretion to have a professional furniture medic inspect damaged merchandise to determine whether the item in question will be repaired or returned. Sale Prices Sale prices are offered to our customers for a limited time and on specific merchandise. Sale prices are not applicable to prior purchase. Online sale prices cannot be combined/mixed with in-store offers. Vice Versa. If we decide to change our Privacy Policy, in whole or in part, we will inform you by posting a notice on our Web Site. Those changes will go into effect on the date posted in the notice. The new policy will apply to all current and past users of our Web Site and will replace any prior policies that are inconsistent.
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